Address: Unit 2 4 Front Street, Colliery Row, Houghton Le Spring, England, DH4 6LR
Free shipping for all orders over £100.00
If you are unable to find the answer you are looking for you can contact our customer support via email.
Shipping costs are calculated based on the weight, size, and destination of your order. To see the exact cost, simply add your items to the cart and proceed to the checkout page.
We offer free delivery on orders over £100 (inc VAT).
We aim to dispatch all orders received before 3:00 PM GMT on the same day. Most deliveries arrive within 1-3 business days. Please note that delivery times are estimates and may vary.
If the packaging is damaged upon delivery, do not accept the delivery. If you’ve already accepted it, please take photos of the damaged item and the delivery label, and then contact our customer service team immediately.
You can return most new, unused items in their original packaging within 28 days of delivery. The goods must be in a resalable condition. Please contact us for a returns authorisation number before sending any items back.
You are responsible for the cost of returning the item unless the return is a result of our error (e.g., a damaged or incorrect item).
Once we receive and inspect your returned item, we will process the refund to your original payment method. Please allow a few business days for the credit to appear on your statement.
No, you can place an order as a guest. However, setting up a free trade account with us offers benefits like a simplified checkout process and order history tracking.
We accept most major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed through a secure third-party gateway. We also offer cash upon collection for pick up orders.
Yes. We do not store your credit card details on our servers. All transactions are handled by a secure, PCI-compliant payment provider.
No, we are an online-only business. This allows us to keep our overheads low and pass the savings on to you with competitive pricing. We do have a collection store though located at: Unit 2, 4 Front Street, Colliery Row, Houghton Le Spring, England, DH4 6LR
Yes, our expert team is here to help. If you can’t find what you’re looking for on our website, please contact us with details of the item you need, and we’ll do our best to source it for you. (The easiest way is to use our search function to search for individual products)
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Address: Unit 2 4 Front Street, Colliery Row, Houghton Le Spring, England, DH4 6LR
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